Performe Sports Medicine ("Performe", "we", "us") respects your privacy. This policy explains how we collect, use, store and disclose personal information, including health information, when you visit this website, send us an enquiry or receive care at our clinic at 20 Olympic Blvd, Melbourne VIC 3004.
We handle personal information in line with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Health Records Act 2001 (Vic).
What we collect
- Enquiries: when you use the enquiry form we collect your name, phone number, email address, the service you are interested in, how you found us, whether you have visited before, how you prefer to be contacted and your message.
- Bookings and care: when you book or attend an appointment we collect details such as your contact details, date of birth, Medicare, private health insurance and payment details, and health information about your injury, history and treatment.
- Website use: like most websites, ours uses cookies and similar technology to record how the site is used, such as pages visited, device and browser type, approximate location and the ad or link that brought you here.
You can ask about our services without giving your name. We will need your details to book and treat you.
How we use it
- To respond to your enquiry and arrange appointments.
- To provide, record and coordinate your care, including between the practitioners in our clinic.
- To process payments and health fund or Medicare claims.
- To send appointment confirmations and reminders.
- To improve our website and measure how well our advertising works.
- To meet our legal and professional obligations.
We do not sell your personal information.
Who we share it with
We only share your information where it is needed for the purposes above, where you have agreed, or where the law requires or allows it. This may include:
- Other health professionals involved in your care, such as your GP or a specialist you are referred to.
- Medicare, the Department of Veterans' Affairs, private health insurers, WorkCover or TAC insurers where you claim through them.
- Service providers who help us run the clinic and this website, including our online booking and practice management system (Halaxy), website hosting and form storage (Cloudflare), enquiry email delivery (Resend), and website analytics and advertising (Google Analytics, Google Tag Manager and Google Ads).
Some of these providers store data on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information in line with Australian privacy law.
Cookies and analytics
We use Google Analytics and Google Ads, loaded through Google Tag Manager, to understand how people use this website and to measure our advertising. These tools use cookies and do not tell us who you are. You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google's browser add-on. Videos on this site are shown through YouTube's privacy-enhanced mode.
How we keep it safe
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, change or disclosure. Enquiries are stored in a secure system that only authorised staff can access, and health records are kept in our practice management system. We keep health records for the periods required by law, and securely destroy or de-identify information we no longer need.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. In limited cases the law allows us to refuse access, and if so we will tell you why.
Questions and complaints
If you have a question or concern about your privacy, please contact our Privacy Officer:
- Email: reception@performe.com.au
- Phone: 03 8412 0048
- Post: Privacy Officer, Performe Sports Medicine, 20 Olympic Blvd, Melbourne VIC 3004
We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or the Victorian Health Complaints Commissioner at hcc.vic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.